• Overview
• Managed Branch Connectivity (WAN)
• Backup Network Connectivity (WAN)
• Hosted Voice & Connectivity
• Internet Connectivity
  with Security
• Remote Employee
  Data Access
• Core & ATM Processing Connectivity
• Co-location Facility

Hosted Voice & Conectivity

The Challenge

The PBX (Private Branch Exchange) is the most common "brain" of a legacy phone system and supports voice mail, call forwarding etc. In its time the PBX was state of the art, but today it is often limited to scale and is inflexible to grow at your bank's requirements. Like rusting water pipes, legacy voice systems are getting more and more expensive to support. Complexity increases as legacy systems age and they almost always need expensive external support. It costs more to operate because outbound calls are switched through multiple POTS (Plain Old Telephone System) lines or a single circuit from the operations center. The expensive services are usually fixed cost plus usage for local and long distance domestic phone calls. Also, in the world of increasing security consciousness, the PBX is vulnerable because it sits at a bank's operations center as a single point of failure, offering no call functionality at any branches during a failure.

The BITS Solution

BITS Hosted Voice service offers a hosted and managed phone system that eliminates the expensive "PBX" from your balance sheet. Our customers don't need costly dedicated phone circuits (POTS lines, PRI's or Channelized Frame Relay) because their voice traffic flows over our existing foundation network (MPLS), which was developed to prioritize voice traffic to assure high quality phone calls. Your voice traffic is routed reliably and smoothly throughout your organization, whether it contains one branch or fifty!

We are a full fledged voice service provider and as such, we port your existing phone numbers to our BITS platform whenever possible.

For community banks only, we deliver unlimited local and long distance domestic phone calls and helpdesk support for a single, low cost monthly fee.

Our Customers Don't Need:

• A PBX box and a voice mail server.
  How? BITS hosts and manages all expensive backend voice systems in both BITS data centers for complete hardware redundancy. Our customers only need to purchase desk phones, which drastically reduces a bank's upfront cost, often up to 30% for hardware, installation, and configuration.
• PRI's, POTS lines, and Channelized T1 voice circuits for all branches.
  How? Branch to branch calls will flow through the MPLS network, and all other calls will pass through any of the two BITS data centers, through our redundant circuits that are connected to the PSTN network.
• To deal with a telecom provider who is not specialized in the needs of community banks.
  How? BITS ports banks existing phone numbers and we become your single point of contact for troubleshooting, MAC (Moves Adds Changes), and invoices.
• Support from a 3rd party hardware company.
  How? BITS provides support for all hardware, including your desk phones - the only voice component required at your locations.